Your Privacy Matters
By using Supertext you are giving us access to your personal information. In this Privacy policy, we will explain what kind of data we collect, how we use this data and for what purposes. We will also explain your rights regarding your personal data and how to exercise them. Your use of Supertext is to be understood as your acceptance of the terms in this Privacy policy. In addition, you accept that we use electronic means of communication to send you information. It is important that you read and understand this Privacy policy before using Supertext.
The types of personal data that we collect
For the purpose of being able to provide Supertext to all users, grant you access, and offer customer support, we collect personal data from you and also data that your use of the website generates.
Information you provide: You might, directly and indirectly, provide us with personal information in a number of ways: when you register for an account, by creating and actively communicating in groups, when you use our customer support or any other way (in connection to your use of Supertext) which may provide us with personal data.
- Your Supertext account: When you register for a Supertext account you will be asked to provide your phone number and choose a username.
- Your contacts: The Supertext application collects information from your contacts to be able to help you organize these into groups. In this way, you will also be able to recognize which of your contacts are also Supertext users.
- Information you create: We will also collect material that you create and send while using the Supertext services, including, but not limited to: text messages, images, videos, or any other material that you send to other Supertext users.
- Customer support: If you use our customer support you will provide us with information regarding your use of the Supertext services such as your phone number, groups you are a member of, and an email address so we can contact you.
Information we collect when you use our services: When you use Supertext we may collect the following types of information:
- Technical information: We automatically collect technical data regarding which groups and Supertext users you communicate with, your operating system, your phone model, and in some cases, your IP address.
- Location information: We may collect and process information about your location, including IP address, GPS, and other sensor data from your device.
- Local storing: We may collect and save information (including personal data) locally on your device using browser storage and caches.
- Cookies and similar technologies: When you use our website/apps, we use different technologies to collect and save information. This may include cookies to identify your web browser and/or device.
Information from other Supertext users: In addition, we may collect your information from other users. For example, when other users who you know, use the Supertext services we may get access to your phone number, name, and other information (e.g. information from their contacts), in the same way as you may provide us with their information. We may also collect information such as when they sent messages to you or groups of which you are a member. These users are also obligated to accept our Terms and Conditions as well as this Privacy policy before we can collect this information.
How We Process the Collected Information
The information we collect is used for the purposes of providing, maintaining, improving, and protecting Supertext's services and to develop new functionalities and protect the Supertext company and our users.
We collect the information to provide the Supertext services, which includes offering customer support and improving the user's experience as well as the overall quality of our services. In addition, we are constantly trying to increase our understanding of how the users use Supertext and for this purpose we will analyze the data we have to evaluate and improve our services, investigate, develop and test new functionalities and conduct troubleshooting.We will also use your personal data to be able to assist you when you contact us.
We are constantly working to protect Supertext and our users from unauthorized access or changes which may reveal or destroy the information we store and we investigate any suspicious activity or violations to our Terms and Conditions or applicable legislation.
We will also maintain reasonable technical and organizational measures to ensure that your personal data is processed in a secure manner and with an adequate level of protection by us, or our service providers, on servers within the European Union (“EU”).
Information shared by you or us
You share your personal data and the information/material you create (including messages) when you use and communicate with Supertext. Please note that we are not able to detect if the users you communicate with collect your information (e.g. by saving screen shots of conversations) after we are no longer saving your information.
We use third-party suppliers to be able to provide, improve, adapt, evaluate, and market the Supertext services. When we share your personal data and other information with these third-party suppliers for processing on our behalf we will do so only on the condition that they do so according to our instructions and in compliance with the terms in this Privacy policy. We will also ensure an adequate level of protection during transfer and sharing with such third parties.
We may share information with governmental agencies such as the Swedish Police, the Swedish Tax Agency and other competent governmental agencies to the extent we are required to do so to comply with applicable legislation or after your prior consent.
In the case of a merger, acquisition or any other form of sale or corporate reorganization involving the Supertext company we will ensure that the integrity of all personal data and messages are maintained and we will inform any affected users before their personal data is transferred to another controller, whereupon the rules in that controllers Privacy policy will be applicable.
Legal basis for processing
We collect, use, and share information as explained in clauses 1-3 above:
- For the purpose of complying with our general Terms and Conditions
- In accordance with your consent (which can be withdrawn at any time)
- In order to be able to fulfill our legal obligations
- To the extent, it is necessary to fulfill our (or others’) legitimate interests, including our interest to be able to provide an innovative, relevant, secure, and profitable service to our users and partners, unless these interests violate your legitimate interests or your basic rights and freedoms regarding personal data
Your right to correction, erasure and access
We will store your data for as long as it is necessary to be able to provide the Supertext services or until the account is erased. The exact retention period is dependent on factors as the nature of the information, for what purposes it has been collected and is processed, operational storage capacities and requirements in applicable legislation.
If you want to exercise your right to have your incorrect or incomplete information corrected or erased you may do so by using one of the following tools:
- Settings. You can manage your contacts and groups and also change your username and profile picture in settings.
- Erase your Supertext account. You may, at any time, close your Supertext account (and by doing so withdraw your consent for us to process your personal data) by e-mailing us at: support@getsupertext.com. When you close your Supertext account all of your data and all other information, which is not needed on our servers to be able to provide the Supertext services will, be erased. Please remember that when you delete your account this will not affect the information other users have about you, for example copies of messages you may have sent to them. It is our ambition to keep the Supertext services secure in a manner which ensures that information is not destroyed neither by accident or due to harmful mechanisms. Because of this, when you delete your account there might be a slight delay before the deleted information is erased from our active servers. In addition, the information may, for a limited, time remain in our backup systems.Furthermore:
- Access to data. You have the right to obtain information regarding the personal data we are storing by sending an e-mail to: support@getsupertext.com.
- Cookies. You have the possibility to turn off cookies in your web browser and you may also erase previously stored cookies in your web browser’s settings.
